1. General Rules

• All ticket sales are final. Refunds are only issued if an event is canceled and not rescheduled.
  
• In case of postponement, your ticket remains valid for the new date.
  

2. Non-Refundable Situations

• Change of personal plans, travel issues, or illness
  
• Event rescheduling (tickets remain valid)
  
• Partial changes to event program (line-up, supporting acts)
  

3. Process for Refunds

• If an event is canceled, you will be notified by email.
  
• Refunds are processed using the original payment method.
  
• Processing time: up to 30 working days, depending on your bank or payment provider.
  

4. Contact for Refund Requests

For refund assistance, please contact our customer support:
support@etihadarenatickets.com