Effective Date: 22 August 2025

At etihadarenatickets.com, we operate as an independent ticket resale marketplace. Because tickets are listed and supplied by third-party sellers, all sales are considered final. However, we provide the following refund rules and exceptions:

1. Event Cancellation

• If an event is officially canceled and not rescheduled, you are entitled to a full refund of the ticket price (excluding certain transaction fees that may be non-refundable).
  
• Refunds will be processed to the original payment method within a reasonable time frame.
  

2. Event Postponement or Rescheduling

• If an event is postponed or rescheduled, your tickets remain valid for the new date.
  
• Refunds will not be issued in this case.
  

3. Delivery Issues

• If your tickets are not delivered due to a verified fault on our part or the seller’s part, and no replacement can be arranged, you will receive a full refund.
  

4. Customer Responsibility

• You are responsible for providing accurate contact information (email, phone number).
  
• We are not responsible for undelivered tickets due to incorrect or inaccessible information provided by you.
  

5. Discretionary Refunds

• In special circumstances, we may issue partial refunds, credits, or replacements at our discretion.
  

For refund requests, please contact us at:
info@etihadarenatickets.com