Effective Date: 22 August 2025

This Privacy Policy explains how etihadarenatickets.com (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

• Personal Information: name, email, phone number, billing and delivery addresses, payment details.
  
• Technical Information: IP address, browser type, device information, cookies.
  
• Transaction Data: orders, payment confirmations, refunds.
  

2. How We Use Your Information

We use the information collected to:

• Process and deliver your ticket orders.
  
• Communicate with you about your orders, refunds, or customer service inquiries.
  
• Improve our website and services.
  
• Comply with legal obligations.
  

3. Sharing of Information

• We do not sell your personal data.
  
• We may share data with:
  
  • payment processors,
    
  • ticket suppliers (third-party sellers),
    
  • fraud prevention and security providers,
    
  • legal authorities when required by law.
    

4. Cookies

We use cookies to improve user experience, track website performance, and support targeted advertising.
By using our Site, you consent to our use of cookies in accordance with this policy.

5. Data Retention

We retain personal data only as long as necessary to fulfill transactions and legal obligations.

6. Data Security

We implement appropriate security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your country of residence, you may have rights to:

• Access, correct, or delete your personal data.
  
• Object to processing or request data portability.
  
• Withdraw consent to marketing communications.
  

Requests should be sent to:
info@etihadarenatickets.com

8. Governing Law

This Privacy Policy is governed by the laws of Delaware, USA, unless otherwise required by applicable data protection laws in your country of residence.